As the company’s external-facing department, the Customer Service Department consistently keeps pace with the company’s development. Internal and field staff align their thinking, unite as one, improve work efficiency, enhance service quality, and further expand remanufacturing and repair services.

    Recently, the Customer Service Department has taken proactive initiatives to broaden its service influence, securing multiple motor repair contracts and on-site motor maintenance & servicing projects for customers. Remanufacturing and repair services continue to expand steadily. Over 20 large DC motors (models H560 and H710) and high-voltage motors (model H710) from Han Cheng Longgang Steel, Mingfu Iron & Steel, Huaxin Special Steel, and Northwest Heavy Machinery Company have undergone in-factory repairs. Facing increased workload and complex repair requirements for certain motors, department leaders and staff jointly devised timely and effective repair plans. To meet delivery deadlines, the department promptly reassigned some field personnel back to the factory to assist with repairs; repair technicians frequently forewent rest, working overtime to ensure all motors were repaired on schedule, to standard, and delivered promptly—guaranteeing customer satisfaction.

    External maintenance & servicing projects completed to date include motor, fan, and compressor maintenance & servicing for over 60 units at Beijing Hokkai Variable-Frequency Co., Ltd., Northern Shaanxi Beiyuan Chemical Industry, Inner Mongolia Thermal Power Plant, and Northern Shaanxi Mizhi Thermal Power Plant. For certain projects, our company assumed full responsibility for all procedures—including disassembly, maintenance, reassembly, and commissioning—of motors and associated equipment. Given tight schedules and heavy workloads, our on-site maintenance personnel demonstrated exceptional dedication and resilience, embodying the spirit of enduring hardship and tackling tough challenges head-on. To meet deadlines, they often worked late into the night under artificial lighting—deeply impressing our customers. Shaanxi Huahao New Energy Co., Ltd. repeatedly commended the quality of our on-site motor maintenance services; after successfully completing maintenance for eight high-voltage motors in Phase I, they signed a new contract with us for maintenance & servicing of 26 low-voltage explosion-proof motors. Director Zhang traveled to Indonesia to provide on-site technical support, promptly resolving a fault in the TK1600-4 large synchronous motor—a solution highly praised by the customer. Through collective efforts, maintenance, servicing, and commissioning work for several projects have been successfully completed, enabling equipment to enter operation on schedule. Currently, motor maintenance & servicing work for Zhangjiagang Power Plant and Yongshou Power Plant is progressing vigorously.

    Customer service consistently adheres to the philosophy of " “Customer First, Service with Heart” ", striving to forge the After-Sales Service Department into a service team that " “assures the company, satisfies customers, and earns public trust” ". We continuously expand remanufacturing and repair services, broaden our service footprint, strengthen technology transfer, and maximize fulfillment of customer needs—thereby enhancing customer satisfaction and reinforcing the SIMO Motor brand image, ultimately fostering mutual growth and progress with our broad customer base.